Reference

Your Rights and Our Obligations on andra77

These legal terms set out how andra77 operates for eligible accounts in Indonesia, covering what we expect from you and what you can expect from us — including how your account data is handled and which regions can access our lobby where local law…

Jurisdiction-dependent accessAccount eligibility rulesData retention policyUser rights on requestDANA, OVO, GoPay wallet terms
andra77 Your Rights and Our Obligations on andra77
ACCOUNT SECURITY

How We Handle Data, Cookies and Account Access

We apply consistent standards across data handling, session cookies, and account verification to keep your information accurate and secure. Here is what that looks like in practice across four areas you can check or act on directly.

Data Retention

We retain account and transaction records for the period required by our operating obligations. You can request a summary of held data by submitting a written request through the Help Centre in your account panel.

Cookie Use

Cookies on andra77 track session state and payment flow — including DANA, OVO, and GoPay redirects — so your checkout does not reset mid-transaction. You can adjust cookie preferences in your browser settings at any time.

Account Security

Login to your account uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact support via live chat.

Data Correction Requests

If your account details are incorrect — name, registered number, or linked e-wallet — submit a correction request through the Help Centre. We review and update verified records within our standard processing window.

LEGAL CONTACT

Reach Us About Legal and Policy Questions

If you have a question about these terms, your account eligibility, or how your data is handled, our support team can connect you with the right process. We handle legal and policy queries separately from general account help so your question reaches the right team without delay.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Our support team receives legal and policy queries and routes them to the correct review queue.

Email Support

Send a detailed message to our support address. Include your registered account ID so we can locate your records and respond to your specific legal or data query.

Account Help Centre

Log into your account and navigate to the Help section. Policy documents and data-request forms are accessible directly from that panel without contacting support first.

Common Legal and Policy Questions Answered

These are the questions we see most often about account eligibility, data rights, and how our terms apply. If your question is not here, reach out through live chat or the Help Centre in your account panel.

Access depends on whether local law in your specific region permits it. We do not confirm eligibility by city or province — check local regulations and confirm at account registration.

We hold your registration details, login history, and transaction records including DANA, OVO, and GoPay deposits. You can request a summary of this data through the Help Centre in your account.

Log in, go to the Help Centre, and submit a data correction request. Include your account ID and the specific field to be updated. We verify before making any change to your record.

Accounts detected in ineligible regions may be suspended pending review. Any wallet balance linked via DANA, OVO, or GoPay is held during that review and released after verification is complete.

We update these terms when needed and note the revision date at the top of the policy. Continuing to use your account after an update means you accept the revised terms as they stand.

Submit a closure request via live chat or email with your account ID. Data is retained for the period our obligations require, then deleted according to our standard data-retention schedule.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.