Reference

Terms That Cover Your andra77 Account

These terms set out what we expect from you and what you can expect from us when you hold an account at andra77. Access and eligibility depend on local law and are available only where permitted in your region.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal conditionsAccount suspension policyIndonesia region eligibility
andra77 Terms That Cover Your andra77 Account
CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear or you want to raise a concern about how a rule applies to your account, contact us directly. We will acknowledge your query and provide a written response through the same channel you used to reach us.

Live Chat Open the chat window from any page on andra77. Use this channel for urgent account or payment questions tied to these terms.
Email Support Send a detailed message to our support address for formal term queries. Include your account ID and the specific clause you are asking about.
Help Centre Browse the account help section for answers on wallet verification, withdrawal conditions, and account-suspension appeal steps.
ACCOUNT STANDARDS

How We Apply These Terms to Your Account

We enforce these terms consistently and document every action taken on an account. If we restrict or close an account, we notify you by email and explain the reason. You can request a review through our support channels.

Data Handling

Account data — including your DANA, OVO, or GoPay wallet details — is stored securely and used only for transaction processing and identity verification as stated in these terms.

Account Security

We apply OTP verification on login and withdrawal requests. If you suspect unauthorised access, contact support immediately and we will freeze the account pending review.

Term Changes

When we update these terms, we post the revised version on this page with the effective date. Continuing to use your account after that date means you accept the updated terms.

Dispute Process

Raise a formal dispute by emailing support with your account ID and the transaction reference. We aim to respond in writing within the timeframe set out in our support policy.

Common Questions About Our Terms

These are the questions we hear most often about account rules, wallet conditions, and what happens when terms are updated or disputed.

These terms apply to every account holder on andra77. Eligibility to hold an account depends on local law and is available only where permitted in your region of Indonesia.

Contact support with your DANA transaction reference and account ID. We will trace the payment on our end and respond in writing through the channel you used.

Yes. Email our support team with your account ID and the approximate date you registered. We retain version history and will send you the applicable document.

We update this page and note the effective date at the top. We may also send a notification to the email address linked to your account when material changes are made.

Duplicate accounts, fraudulent payment activity, misuse of OVO or GoPay wallet transfers, or behaviour that violates fair-use rules may all trigger an account review or suspension.

Use the email support channel, include your account ID and a brief explanation. Our team will review the restriction and provide a written outcome within our standard response timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.